Publications Archives - Association of Savings Banks and Banks created by such banks

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Customer service is our priority. Commitments to improve the service provided to people over the age of 65

20 June 2023

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Report on Financial Inclusion in Spain (update)

8 March 2023

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Strategic protocol to reinforce the social and sustainable commitment of the banking sector

7 March 2023

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Roadmap to reinforce financial inclusion in rural areas

7 October 2022

Publication

Monitoring report on measures to improve personalised care for the elderly or people with disabilities

19 September 2022

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How to align with the Paris Agreement – To Resource Notices for Banking Associations and Banks

1 July 2022

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Strategic protocol to reinforce the social and sustainable commitment of the banking sector. Consolidated document

1 March 2022

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Decalogue for personalised customer service for the elderly

21 February 2022

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Strategic protocol to reinforce the social and sustainable commitment of the banking sector

23 July 2021

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Assessment of the Spanish banking sector's commitment to climate action

21 July 2021

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The new map of foundations: from savings banks to foundations

9 April 2015

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