Strategic Protocol to Reinforce the Social and Sustainable Commitment of Banking

Strategic Protocol to Reinforce the Social and Sustainable Commitment of Banking

The financial sector has always had a very close link with society. Since its inception, banking has a long history of supporting society through various actions, among which it is worth highlighting, among others, support for the education of young people and the elderly, investment in historical and cultural heritage, and the constant promotion and financing of initiatives aimed at aiding development and integrating the most disadvantaged groups.

In July 2021, CECA and AEB sealed the Strategic Protocol to Reinforce the Social and Sustainable Commitment of Banking, a document through which they commit to promoting a series of operational principles among their entities to reinforce their support for society and channel it through specific measures.

In February 2022, CECA and AEB signed the update of the Protocol, agreeing to modify operational principle number 5 related to measures to promote financial inclusion. UNACC adheres to the commitments established in this updated operational principle.

In March 2022, the consolidated document of the “Strategic Protocol to Reinforce the Social and Sustainable Commitment of Banking” was published, which includes the first protocol, signed in July 2021, and the update from February 2022, which, signed by CECA, AEB, and UNACC, incorporates the new wording agreed for operational principle number 5 regarding measures to promote financial inclusion.

Follow-up Report on Measures Aimed at Improving Personalized Attention for Elderly or Disabled Persons

In the subscription by banking associations of the Protocol, the commitment to carry out the preparation of a semi-annual follow-up report on the measures adopted was included, compliance with which is fulfilled through the publication of this report. Although these reports encompass figures from the entire Spanish financial sector as a whole, the success and responsibility of the entities with this group of clients have been able to be verified in each of the measures implemented individually. All follow-up reports and satisfaction surveys conducted with individuals over 65 years old are available in the corresponding section of the Financial Inclusion Observatory.