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Banking in the 21st Century
The WSBI Annual Meetings “Banking in the 21st Century” will be hosted by the Government Savings Bank, the WSBI member in Thailand.
In addition to the 23rd General Assembly, there will be a conference with a plenary session and two working sessions. One of them will focus on how technology – digitisation and innovation – can help banks to improve the customer experience. The other will address the change in culture and skills that is required to operate effectively in the current environment.
The WSBI Annual meetings 2016 will be a major occasion to network with peers and demonstrate the cohesion and dynamism of the worldwide savings and retail banking community.
9.00 – 11.00 (Meeting by invitation) Meeting of the Board of Directors and General Assembly. Open to Members of WSBI or upon invitation only
11.00 – 11.30 Coffee Break
11.30 – 12.30 Banking in the 21st Century ConferenceWelcome and opening Address by the
-Prime Minister of Thailand
-President of Government Savings Bank, Mr. Chatchai Payuhanaveechai
-WSBI President Mr. Heinrich Haasis
12.30 – 13.00 Press Conference
12.30 – 13.30 Lunch
13.30 – 14.00 Keynote speech: “Banking to Save the World” by Mr. Chandran Nair, Founder and Chief Executive, Global Institute For Tomorrow, GIFT
14.00 – 15.30 Working Session 1 “Banking in the 21st century: a customer-centric approach”
The “New NORMAL” for the financial services industry is characterised by a fast moving digital revolution and disruption by new market entrants within an environment characterized by a Tsunami of international regulation. All of these factors are challenging the business models and revenue streams of banks. At the same time customer expectations are changing in line with the diffusion of “technological innovations” which have become part of the fabric of everyday life in a hyper-connected world. An additional challenge is how to strike the balance between consumer protection and using in-house and big data to improve the customer experience on all customer touch points in an omni-channel approach. Linked with this is the big threat of cyber security, which is one of the largest challenges that banks, governments and other industries have to tackle today.
-Mr. Bob Hayward, IT Advisory, Asia/Pacific (KPMG Singapore)
-Mr. Xavier Marcillac, APAC Sales Director (Strands)
-Mr. Jorge Rodriguez, Executive President BancoEstado (Chile)
-Mr. Isara Wongrung, Senior Executive Vice President, Government Savings Bank (GSB)
15.30 – 16.00 Coffee Break
16.00 – 17.30 Working Session 2 “Banking in the 21st century: the human factor”
Digitisation changes the way processes are carried out and changes our interaction with other human beings and objects. It provides more choices and ways and means to connect with and create deeper client relationships. Digitisation is thus also a catalyst for social innovation, and challenges how creating value for society is organised. It is of course also having a profound impact on the organisation and internal culture of the bank. In order to face the new market challenges caused by digitisation and innovation, banks need to transform to an agile organisation with an emphasis on culture, skills leadership and process rather than technology.
-Mr. H.R.Dave, Deputy Managing Director, National Bank for Agriculture and Rural Development (NABARD)
-Mr. Joseph Delhaye, Chef du département Affaires Juridiques et Documentation, Banque et Caisse d’Épargne de l’État (BCEE)
-Mr. Mario Rojas, General Manager, Caja de Ahorros (Panama)
17.30 – 18.00 Closing
From 19.00 Gala Dinner on Cruise Boat
9.30 – 13.30
Study Visit to Pak Kret Rualjai 2 Community Financial institution, one of the successful Government Savings Bank of Thailand financial inclusion projects that present an integrated community collaboration approach and Sightseeing tour at Koh Kret Island Nonthaburi Province Koh Kret Island is one of the Thai oldest settlement of Mon people. Today Koh Kret is famed for its rural and cultural atmosphere, its distinctive pottery and hectic weekend market.