Confederación Española de Cajas de Ahorros

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Complaint form

As established in section 11 of Order ECO/734/2004, of 11 March, the electronic form which appears below enables customers or users of CECA financial services to send complaints or claims electronically to its Customer Service.

  • Personal details
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  • Complaint details
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Personal details

* required fields

N.I.F* N.I.E.* C.I.F.*
Telephone
Fax
E-mail
Address*
Number*
Postcode*
Town/city*
Province*
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Complaint details

Branch, department or service where the event subject to complaint or claim has occurred:
Motive for the complaint or claim:
Questions on which you would like a decision to be made:
Documents attached:
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I expressly declare that the matter object of the complaint or claim is not being conducted through an administrative, arbitral or judicial procedure*.
 
Protection of Personal Data

In accordance with the provisions of the Ley Orgánica 15/1999 de 13 de Diciembre, de Protección de Datos de Carácter Personal, the data contained in this application form and in that which may be obtained during your relationship with Confederación Española de Cajas de Ahorros (hereinafter, CECA) will be incorporated into a information system or electronic file denominated “SISTEMAS TELEMÄTICOS” finality of which is the exchange of information, registered in the General Register of the Protection of Data Agency with number 2020990088.

In relation with this data, you will be able to exercise the rights of access, rectification, cancellation and opposition by application in writing addressed to the entitiy responsible for the electronic file, that is CECA, to the attention of the Legal Department: Calle Alcalá 27, postcode 28014 Madrid.

The data which treatment is hereby authorised by you, will be treated in accordance with the legal provisions, and proper measures of security will be adopted in order to avoid alteration, loss and unauthorised treatment or access.

Your condition of user of the network, “SISTEMAS TELEMATICOS” implies authorisation for the data contained in this application form to be accessible by the rest of users of the network.

You also authorise CECA to treat the data contained in this application form and the data obtained from your access to the data base of “SISTEMAS TELEMATICOS” only to the extent of offering you the information, products or services that will best suit your professional profile.

CECA warns the user that the web server will send information about the use of the server pages in respect of the user’s IP, address of visited pages, address, date and time of access. This information will be stored in a file in the user’s directory for use in future visits to the server.

I accept the clause*.
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Personal details

Name/company name:
Surnames:
Tax Identity Number (NIF):
Telephone:
Fax:
E-mail:
Address:
Number:
Postcode:
Town/city:
Province:

Complaint details

Branch, department or service where the event subject to complaint or claim has occurred:
Motive for the complaint or claim:
Questions on which you would like a decision to be made:
Documents attached:
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